Powerful Features for Smart Medical Appointments
Fig Clerk combines intelligent WhatsApp automation with robust medical workflow integration to transform how South African practices manage patient appointments.
Core Capabilities
Intelligent WhatsApp Integration
Our AI assistant seamlessly connects to your existing business WhatsApp number, engaging patients with natural conversations in multiple South African languages for appointment booking and medical inquiries.
- 24/7 availability for patient inquiries and appointment requests
- Multi-language support for South African communities
- Seamless secretary handoff when human intervention needed
- Patient can request human secretary at any time
Hi! I'd like to book an appointment with Dr. Smith please
Hello! I can help you book an appointment. May I have your full name and ID number for verification?
Sarah Johnson, ID: 8509124567890
Perfect! I have available slots on Monday 15th at 2:30 PM or Wednesday 17th at 10:00 AM. Which works better?
Dr. Smith's Calendar
Sarah Johnson
General Check-up
James Williams
Follow-up Consultation
Available Slot
Open for booking
Smart Calendar Integration
Automatically sync appointments with Google Calendar or Microsoft Outlook. Real-time availability checking ensures no double-bookings, while intelligent scheduling optimizes your practice's workflow.
- Real-time calendar synchronization with Google and Microsoft
- Automatic availability checking prevents double-bookings
- Intelligent scheduling with buffer times and appointment types
- Automatic reminders and follow-up scheduling
Intelligent Patient Screening
Advanced AI screening prevents appointment fraud and ensures only legitimate patients reach your schedule. Our system learns to identify genuine appointment requests while filtering out time-wasters and fraudulent bookings.
- ID number verification for South African patients
- Medical aid verification and pre-authorization
- Pattern recognition for fraudulent appointment attempts
- Patient history and loyalty tracking
Patient Verification System
ID: 8509124***90 • Returning patient
ID verification in progress...
Invalid ID number detected
Additional Capabilities
Multi-Language Support
Communicate with patients in English, Afrikaans, isiZulu, isiXhosa, and other South African languages for better accessibility.
Secretary Override
Seamless handoff to human secretary when needed. Chatbot steps back automatically when secretary joins the conversation.
POPIA Compliant
Fully compliant with South African POPIA regulations for medical data protection and patient privacy safeguards.
Mobile & Web Access
Access your appointment management dashboard on mobile devices and desktop computers with real-time updates.
Medical Aid Integration
Automatic verification of medical aid details and pre-authorization for covered procedures and consultations.
Analytics & Reports
Track appointment trends, patient satisfaction, no-show rates, and practice efficiency with detailed analytics dashboards.
Seamless Medical Practice Integrations
Fig Clerk works with your existing practice management software and systems
Start Automating Your Appointments Today
Join South African medical practices who've transformed their patient booking experience with intelligent WhatsApp automation.