About Fig Clerk
We're on a mission to transform how South African medical practices manage appointments through intelligent WhatsApp automation.
Our Story
Fig Clerk was born from a simple observation: medical secretaries and healthcare professionals in South Africa spend countless hours managing appointment bookings, dealing with no-shows, and filtering out fraudulent appointment requests.
Traditional appointment systems often fall short—they require constant human intervention, lack intelligent screening, and can't operate outside office hours. We realized that with WhatsApp being South Africa's preferred messaging platform and advanced AI capabilities, we could solve this problem comprehensively.
Our platform doesn't just automate appointments—it understands patient needs, screens for legitimacy, and seamlessly integrates with your existing calendar systems. By combining intelligent conversation flows with robust patient verification, we create a system that's efficient, secure, and actually improves patient care.
The Problem We Solve
- 65% of medical practices
Experience daily appointment booking challenges and administrative overhead
- 25+ hours per week
Average time medical staff spend on appointment management and screening
- R2.3 billion annually
Lost productivity in SA healthcare due to inefficient appointment systems
Our Approach
Intelligent Conversations
Natural WhatsApp interactions that understand patient needs and medical terminology
Smart Screening
Advanced patient verification to prevent fraud and ensure legitimate appointments
Seamless Integration
Direct calendar sync with Google and Microsoft for real-time appointment management
Our Values
🏥 Patient-First
Every feature we build starts with patient needs and healthcare accessibility. We understand the challenges of South African healthcare and design solutions that improve patient outcomes.
🔒 Privacy & Compliance
Patient data is sacred. We're fully POPIA compliant with end-to-end encryption, secure data handling, and strict privacy controls that meet South African healthcare regulations.
🚀 Healthcare Innovation
As medical technology and AI evolve, so do we. We're constantly improving our conversational AI and adding features that specifically benefit South African medical practices.
The Team
Fig Clerk is built by a team of healthcare technology specialists, AI engineers, and medical workflow experts who understand the unique challenges of South African healthcare. We've worked with medical practices across the country, from Cape Town to Johannesburg, witnessing firsthand how inefficient appointment systems affect both healthcare providers and patients.
Our diverse backgrounds in conversational AI, healthcare compliance, and South African medical systems come together to create a solution that's not just technologically advanced, but also culturally appropriate and locally compliant.
Join Us in Revolutionizing Medical Appointments
Start your journey towards smarter healthcare administration today.